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Frequently Asked Questions
How long after I order my fan cutouts will it be installed?
Cutouts are printed and shipped to the team of your choice within 10 days of placing the order. Times to installation will vary by team.
Will I be able to select my seat location?
Unfortunately, no. You will be assigned a seat at random based on the open space upon your cutouts' arrival.
Will I know where my fan cutout gets seated?
Most likely, no. If the franchise themselves decided to make a seating chart and give their fans access, that would be up to them.
If I order multiple fan cutouts, will they be seated together?
As the manufacturers of the cutouts, we will do everything in our power to group your cutouts. We cannot 100% guarantee that the franchises will follow through.
Can I order one fan cutout with multiple people inside?
No. Please only put one person per fan cutout. We will decline any photos that come through with multiple people.
Can I order a fan cutout for my pet?
Absolutely! We encourage pets to get their chance to be in the stands!
Will my fan cutout be at every game of the 2020 season?
As far as we know, yes. If the franchise decides to cancel thier season for whatever reason, that would be their right to do so and there would be no refunds.
Will my cutout be returned to me at the end of the season?
That would be up to the franchise to decide if they want to open thier doors to pick up cutouts after the season is over. As the manufacturers, we will not be doing so and cannot guarantee it.
Please note, we are unable to create cutouts that include the following:
- Commercial advertisements, including slogans, websites, social media handles and phone numbers.
- Offensive or negative references to any other university, franchise, or team.
- A competitors teams clothing
- Statements or endorsements of political candidates.
- Third party marks/logos/branding on clothing or in the background of photos
Success Promotions reserve the right to refuse any photos. Images that portray obscene, lewd, explicit, discriminatory, derogatory, violent, offensive, infringing or otherwise inappropriate content are strictly prohibited and will be discarded; all sales are final and refunds will not be awarded.
View Terms & Conditions page.
